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Terms of Use

In this policy, “us”, “we”, or “our” means Fresh Jasmines pty ltd, operators of this website.
These terms of use govern your use of and access to this website.
We may change part or all of the Terms at any time. The most current Terms will always be posted on the website. Your subsequent or continued use of this website will constitute your acceptance of any changes made to these terms. If you object to any of the terms in this document, or to any changes made to them, your only remedy is to immediately cease use of and access to this website.

PAYMENT METHODS

For your convenience, we currently accept  bank direct deposit, internet fund transfer and credit card payments using paypal. Our website is secure. Full payment for the order is required to process your order. Please contact our sales team if you are experiencing any issues with payment.

STOCK AVAILABILITY

At Sweets India, we will have stock all the time. If any products ordered online become unavailable or ‘Out of Stock’ we will ensure to contact the customer as soon as possible and offer the following options:

  • An estimated time for the product to arrive back in stock.
  • A substitution for another product of their choice.
  • Refund of the ‘Out of Stock’ product.

DELIVERY AND HANDLING

The order shall be despatched in good condition and in good faith and no responsibility is accepted for goods damaged in transit.
The order shall be despatched ASAP and certainly within five (5) business days, following the receipt of the customer’s order. The customer will be notified in the event of any extended delays in despatch.
Delivery will be made Monday to Friday during normal business hours. The customer must be present at the shipping address to accept delivery during this time or otherwise provide other instructions at the time of placing the order.
If the customer is not present at the shipping address to accept delivery and therefore we are unable to complete delivery, the delivery charge (if any) will still apply and the order will be made available for collection in-store.
Should the customer redirect the order to another delivery address or request re-delivery of the order, an additional delivery fee will apply.
We reserve the right to charge an additional fee if we are delayed in making delivery at the specified address for any reason whatsoever outside our control .
The buyer also has the option for the collection of the order personally or making alternate freighting/shipping arrangements.

PRIVACY

Sweets India is committed to protecting your privacy. We promise that Sweets India always handle your personal information securely and with care. We comply with Australian privacy laws.
The information we collect enables us to deliver products or services to you including your order, improve your customer experience and saves you time re-entering details each time you order from us.

PRODUCTS AND PRICES

We reserve the right to change, improve or delete any products without prior notification.
The purchase price of the goods is the purchase price which is applicable at the time you view it. The purchase prices will not necessarily correspond to the prices in store. Any discrepancy in prices on order and supply prices will be notified prior to the shipment.
Sweets India aims to include up-to-date pictures of most goods. At times, the picture of the goods may be unavailable or may differ from the goods actually supplied to you.
All prices are in Australian Dollars(AUD).

RETENTION OF TITLE

Title to the goods supplied is retained by Sweets India and only passes to the customer upon delivery (or upon collection) and payment for the goods.

RETURN POLICY

We detail here our Return Policy to ensure you are fully aware of your rights and our obligations to you.
Please choose your purchases carefully and retain your original sales receipt as proof of purchase.
We do not give refunds or exchange goods when you change your mind or choose incorrect goods. Management reserves its right to exchange goods purchased or grant refunds only by agreement If a refund is granted. No credit will be allowed on freight and handling charges.

This Policy does not limit your rights as a customer.

TAX INVOICE

Upon delivery of the goods, Sweets India will provide you with a detailed tax invoice specifying the price for the goods, including credits applied and the delivery fee (if applicable).

USERNAME AND PASSWORD

You must take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person. You release and indemnify Sweets India in relation to any liability arising out of the unauthorised use of your user name or password.

APPLICABLE LAW

The laws of Victoria, Australia govern this Agreement.